• Return & refund application needs to be filed within 10 days from the order completed date.
• We support order cancellation before shipping.
• We accept non-defective remorse returns but will not provide a prepaid shipping label. And you need to pay for the repacking & restocking fees 100% of order price.
• If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
• We don't offer warranties to retailers.

Delayed in transit/No tracking info.

If there is no update of the tracking info for more than 10 business days (from the time shipping label created in the logistics website): The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

Destroyed in transit

If the order is damaged in transit, with valid proof provided. The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement. Valid Proof: screenshot of damaged indication on logistic website

Returned to sender(except case: wrong shipping address left on orders)

If tracking shows the order returned to supplier’s warehouse: The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.

Delivered but not received

If the order shows delivered on logistic website but not received: 1) If the delivered address is different from the shipping address left on the order and confirmed by the carrier it was delivered to the wrong address, the order will be fully refunded or replaced within 3 business days. 2) If the delivered address is the same as the shipping address left on orders, and suppliers will only provide proof of delivery, the refund request will be denied.

Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories

If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , with valid proof provided The order will be either replaced or refunded and the supplier may request the product to be sent back. 1) If the supplier requests the product returned, the product will either be replaced or refunded within 3 business days after product is returned. 2) If the supplier does not request the product be returned, the product will be refunded within 3 business days of the refund request. Valid Proof: photos/video of issued goods and photos of package with label.

• Return & refund application needs to be filed within 30 days from the delivered date.
• We don’t support order cancellation before shipping.
• We don’t accept non-defective remorse returns.
• If the item was delivered damaged or defective, you do not need to return them.
• We don't offer warranties to retailers.

Delayed in transit/No tracking info.

If there is no update of the tracking info for more than 15 business days (from the time in the logistics website tracking info), the buyer shall contact care@healthcare.com. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

Destroyed in transit

If the order is damaged in transit, i.e. tracking showing damage occurred during transit, the buyer can request refund with the screenshot of tracking as a proof.

Returned to sender(except case: wrong shipping address left on orders)

If tracking shows the order returned to sender, the buyer can request a full refund or a redelivery.

The supplier may refuse the refund application if the order returned to sender due to incorrect or imcompleted shipping address.

Delivered but not received

If the tracking info shows "Delivered" while the package is not received, you should contact our suppliers for settle within 30 days after the delivery date. You shall provide screenshots of tracking status showing "Delivered". Under various circumstance:

a. The receiving address is inconsistent with the shipping address

The supplier will resend the product or refund the order amount.

b. The receiving address is consistent with shipping address

The supplier will provide shipping label only. Note: Since the courier companies don't provide signature service, as long as the tracking info shows "Delivered", the supplier has the right to reject the refund application.

Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories

Received Wrong Item

Mistakes happen. If you receive the wrong products, you should send photos of the product received, and photos of the shipping label as proof to the supplier.

If you do not wish to keep the products, the supplier will send you a shipping label to send the goods back. Once the supplier receives the goods back, they will ship the correct product you ordered.

You are also eligible for a full refund. Once you return the wrong products to the supplier in good condition, they will issue the full refund. The supplier is in charge of the return shipping fees.

The supplier may refuse the refund application if you fail to provide proof in time.

Partial Items Shipped

When you received your package and find that part of product isn't included, you should immediately send photos of all the parts received and photos of the shipping label to the supplier. Ask the supplier to ship the missing item or issue a refund.

You could choose to keep the products and our suppliers will issue a partial refund based on what you have received.

You can also return the products in good condition for a full refund. Return shipping fees is the supplier's responsibility.

The supplier may refuse the refund application if you fail to provide proof in time.

Products With Quality Issues/Broken Products

When you received your package and find broken products or products with quality issues, you should contact our suppliers and send photos of shipping label, and photos or videos of broken product/product issues being continuously displayed) as proof to the supplier.

In this case our suppliers would issue a 100% refund to you after you return the products in good condition.

If you choose to replace the products, please return the products with the quality issues to the supplier's warehouse first. After the goods are received and inspected, the replacement products will be shipped.

The supplier may refuse the refund application if you fail to provide proof in time.

Return & refund application needs to be filed within 30 days from the delivered date.

• We support order cancellation before shipping.
• We don’t accept non-defective remorse returns.
• If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
• We don't offer warranties to retailers.

Delayed in transit/No tracking info.

If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact care@healthcare.com. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

Destroyed in transit

If the order is damaged in transit, i.e. tracking showing damage occurred during transit, the buyer can request refund with the screenshot of tracking as a proof.

Returned to sender(except case: wrong shipping address left on orders)

If tracking shows the order returned to sender, the buyer can request a full refund or a redelivery.

Delivered but not received

If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide proof of delivery, the buyer shall contact care@healthcare.com.

Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories

When the buyer received the package and find products have quality issues, he/she can request a refund after return with photos or videos as a proof. If we accept the request, please make the return and upload the tracking within 15 days.

In this case we would issue a 100% refund to you after you return the products in good condition. If the buyer choose to replace the products, please return the products with the quality issues to the supplier's warehouse first. After the products are received and inspected, the replacement products will be shipped.

Shipping Information

Shipping costs calculated on the shopping cart page.

*Free shipping on most orders over $400.00, Heavier items however, are excluded from our free shipping policy.

Order Processing Time

It may take approximately one or two business days to process an order before it ships, provided that the merchandise is in stock and that we are able to complete the address verification and payment process.

Delivery Time

Delivery times will vary. Most orders will ship within 2 -3 business days and arrive within 5 – 7 business days. Shipping time varies from manufacturer to manufacturer.

General Return Policy

All merchandise returns are subject to a detailed inspection. Any merchandise unsuitable for resale will not be accepted (do not adhere labels to retail packaging). A minimum restocking fee of 25% will apply to all returns less than 30 days. A restocking fee of 40% will be applied to all returns between 31 and 60 days. Returns will not be accepted after 60 days. We will replace or repair defective items based on the manufacturer's policy.

Call our Returns Department at 1.800.242.2674 or email RETURNS@COMPLETEMEDICAL.COM. We will ask for the invoice number, date of purchase, quantity, item numbers and reason for return. Based on this information, a Return Authorization Label may be send to you (a restocking form may need to be signed and approved first). Note, all returns missing RA numbers will not be credited.

Complete Medical Supplies, Inc. can not be responsible for typographical errors relative to sizes, descriptions, and/or pricing. Complete Medical Supplies reserves the right to discontinue any product in the catalog at any time without prior notice.

You can recognize these partners by the "Third Party Seller" tag. As the name indicates, Third Party Sellers have their inventory on our platform but completing the purchase happens on their platform directly. The Shipping, Delivery & Return policies differ per partner, so please check the site of the Third Party Seller directly on their site.